shopping

Why do online prices and promotions differ from those at my local store?

Prices, styles, promotions and availability may vary by store and online.

Do you price match?

If you find a lower price from an online retailer on an identical, in-stock product, tell us and we’ll match it. The following limitations apply:

  • The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
  • The item must be in-stock at the online retailer’s website and on our website at the time of the price match request
  • We will not price match purchases for resale.
  • We will not offer rain-checks for items that are not currently in stock
  • The item must be sold and fulfilled by one of these online retailers:

Amazon.com
Wayfair.com
Overstock.com
Target.com
Hayneedle.com

We don’t match:

  • Discounts applied in checkout
  • Offers advertised as percentage off or dollar off (e.g., “15% off” or “$5 off”)
  • Auction prices or those requiring memberships
  • Prices that cannot be determined independent of other items, e.g., fees, shipping charges
  • Bundle offers, rebates, coupons, mail-in offers, offers that include financing
  • Prices that require a minimum quantity purchase
  • Items that other retailers have listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
  • Damaged, used, or refurbished items
  • Price errors
  • In-store prices
  • Prices as a result of pickup discounts
  • Price matches to other retailers for prices shown from Thanksgiving Day through Cyber Week

Here’s how you can request a price match from us:

When making a purchase, send your price match request to us. Provide us with a live link to the other online retailer’s website that shows the lower price that you want to price match. We will then review and verify the price match request. We have the final decision for matching an online price. Some exclusions do apply.

Can I order by telephone?

At this time, we cannot take orders over the phone. Please shop our website or visit a store near you. Click here for store locator.

What forms of payment are accepted?

We accept Visa®, MasterCard®, American Express® and Discover® cards. Only one credit card will be accepted per order as we are unable to process an order on two separate credit cards.

When is my credit card charged for an online purchase?

For standard shipping, your credit card will be charged on the date the order ships.

For home delivery purchases, the credit card is charged on the day your order is delivered or the next business day.

What is a pre-authorization charge?

A pre-authorization is a type of pending bank hold used to check an account for validity or approve funding for a purchase you attempt to make. A merchant may pre-authorize an amount before you make a purchase, then submit a final charge later (such as when your NP Property Development Co., Ltd. order ships to you). That final charge amount is often different from the merchant's pre-authorized amount.

Another type of pre-authorization charge is for a purchase that was approved but won't be posted to your account until later. Keep in mind, a charge may be pending for a few days, which essentially holds the pending funds for the intended purchase but does not charge them permanently. Once the permanent charge is posted, the pre-authorization charge will "fall off" your account. (Timeframe depends on your financial institution). Contact your financial institution if this does not occur.

Why am I seeing multiple pending charges?

1: We will request one authorization against your credit card per order confirmation number.  The sum of the authorizations will equal the total of your order.

2: If “Submit” is clicked more than once or if an address is entered incorrectly, then there is a possibility that multiple pre-authorizations will be sent. Only one of the pre-authorization will be charged to your account upon shipment of your order.

The remaining pre-authorizations will drop off in accordance with your financial institution’s withholding periods. We are not responsible for these pending authorizations.

What is the CVN or Credit Card Verification number?

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

What internet browser do I need to shop online?

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

What is your privacy policy?

Click here to review our privacy policy.

Do you offer layaway?

We do not have an online layaway, however, your local store may offer this service. Click here for store locator.

How do I know you've received my order?

You will receive an email with your order confirmation(s) after your order has been placed. Please review this email and contact customer care, Monday to Sunday: 8am-6pm, Monivong Branch: +855 78 398 399/+855 10 398 399 or Sensok Branch: +855 78 855 955/+855 10 795 895.

How do I check the status of my online order?

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created a NP Property Development Co., Ltd. account when placing the order, go online and log into My Account, then click on Order History.

Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed on line.)

If you checked out as a guest, please call Customer Care, Monday to Sunday: 8am-6pm, Monivong Branch: +855 78 398 399/+855 10 398 399 or Sensok Branch: +855 78 855 955/+855 10 795 895, and we will be happy to assist. Have your confirmation number, email, and billing ZIP code to use this service (confirmation number is located within your emailed order confirmation.)

Can I make changes or cancel my online order?

As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please follow the steps listed below. The sooner we receive a request, the faster we can revise your order.

Standard Shipping - Please call Customer Care for assistance. They will locate your order and see if it can be revised or cancelled. If the product has already shipped, you may return it under our Return Policy.

Home Delivery –To change or cancel an order, call Customer Care. They will determine where your order is in the process and whether it can be revised or cancelled. If you call at least 48 hours before the scheduled delivery time, we will refund the purchase amount, including delivery fees, as described under our Return Policy.

If you contact us less than 48 hours prior to the delivery date, we will refund the amount of the order less the delivery fees.

My order was cancelled, but the charge is still showing on my credit card account. What happened?

These "Charges" that are appearing on your card account are actually pre-authorization holds. They are not charges; however, your card company may be temporarily holding those funds. Please contact your credit card company to release any pending holds as we have no control over the grace period for releasing authorized funds, particularly debit card funds.

Can I change my address after an order is placed?

To make an address change to your order, please contact Customer Care - Monday to Sunday: 8am-6pm, Monivong Branch: +855 78 398 399/+855 10 398 399 or Sensok Branch: +855 78 855 955/+855 10 795 895. For Standard Shipped orders, please call as soon as possible as our orders do ship quickly. We can accept address changes on most orders, however, NP Property Development Co., Ltd. orders financed through Synchrony® and PayPal® require cancelling order and re-processing.

How do I know if my items are available immediately?

After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.

How do I order a gift?

Gift wrap and gift enclosures are unavailable at this time. However, you can send your purchase to an address other than your own. At checkout, you will be given the option of entering a billing address and a delivery address. Shipping and delivery email notifications will be sent to both the billing and delivery email addresses. Order confirmation and invoice notifications will be sent only to the billing email address(s).

Do you sell gift cards?

Unfortunately, eGift Cards are not available at this time. Many  are individually owned and operated—please contact your nearest NP Property Development Co., Ltd. to see if they carry and/or accept Gift Cards. Gift Cards are only redeemed in store and cannot be applied toward online purchases. Click here for Store Locator.

How do I update my online account information?

  • Click on My Account located in the upper right hand corner of this page.
  • Click on the LogIn button displayed in the drop down menu.
  • Enter your account email and password and click the Log In button.
  • Now that you are signed into your account, click on Account Info located under the Manage Account menu located on the left side of the page.
  • Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
  • Under the General tab, by clicking on Edit, you will be able to edit your Name, Email, Password, and Default Shipping and Billing Addresses you may have saved within your account.
  • Under the Settings tab, you will be able to manage your opt in/out email settings associated to your account.

Do I have to set up an account to make an online purchase?

Guest checkout is available, so it is not necessary for you to set up an account. It is highly recommended that you create an account to make checkout, order tracking and warranty service easier in the future.

Why may prices online vary from the price at my local store?

Our stores are independently owned and operated and each location is free to set their own prices.

Are all products available online?

We showcase an incredible assortment of furniture, mattresses and decorative accessories on our website; those available for purchase will vary. Our online assortment is continuously expanding, check back regularly for new items that are being added daily. In addition, unique items continue to arrive at our stores. Click here for store locator.

Can I order catalog products online?

Not all catalog items are available to purchase online. To check availability online, find the item number that corresponds to the catalog product. Enter the number in the search box at the top of any page. Next, click the check price button, if the item is available for purchasing online, simply add it to your cart. If it is only available in-store, you can visit or contact a store about product availability. Click here for store locator.

Frequently Asked Comforter Sets Questions

 

Have questions about our comforter sets? We at Ashley have the answers. From filling types to care tips, find everything you need to choose the perfect comforter set for your bed.

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Comforter Sets by Ashley

Create a serene sleep sanctuary with cozy comforter sets from Ashley! From twin comforter sets to king comforter sets, we offer high-quality, durable bed comforter sets to keep you comfortable in every season. Read on to learn more about our many bedding options.

What Comes in a Comforter Set?

Whether you’re needing California king comforter sets, queen comforter sets, full comforter sets, or twin comforter sets, the traditional 3-piece set includes a comforter and two pillow shams. Comforter sets can include up to 24 pieces, offering sheets, pillowcases, bed skirts, throw pillows, and even window curtains! This option is great for people who want to have a one-and-done shopping experience. Choose from a variety of beautiful colors such as a black comforter set, pink comforter set, blue comforter set, grey comforter set, or purple comforter set.

What is the Most Comfortable Comforter?

While comfort comes down to personal taste, there are a few materials considered to be universally cozy. As the most used bedding material in the world, cotton is a tried and true favorite. It is soft and lightweight, and its extra-breathable properties keep you cool and comfortable all year long. Silk is another moisture-wicking and luxurious option for every climate. You might also check out bamboo for its affordability, breathability, and softness. For those in cold climates, down or faux down comforters are great options.

Where is the Best Place to Buy Comforter Sets?

Ashley makes it easy to outfit your bedroom by offering a wide variety of cozy, affordable bedding in different materials and colors. Try out the crisp, clean look of a white comforter set. Or get bold with bright, vibrant colors to energize your room! You can switch your bedding out each season for a quick and fun refresh.

For additional details on the offers on this page, click here to learn more.

0% interest for 72 months‡‡ with select mattress purchases - In-Store Only

On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.  

‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.

36 Months Special Financing‡†
9.99% APR for 36 Months‡†  

⁠On online purchases of $1999 or more made with your Ashley Advantage® Synchrony credit card. Fixed monthly payments required for 36 months.  

‡†Qualifying purchase amount must be on one receipt. Interest will be charged on the promo purchase from the purchase date at a reduced 9.99% APR, and fixed monthly payments are required until paid in full. These payments are equal to 3.2262% of initial total promo purchase amount, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/16/24: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Subject to credit approval. See store for details.  

$1 to Start‡^  

‡^“$1 to start” is available for applications online and in select stores from 10/29/2024 - 12/9/2024, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.

5Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.