FAQs

Can I track my in-home delivery order?

Order Tracking is now available online for some of our store locations including some of our online orders. Tracking is only available on the day of delivery. The estimated times are our best estimates and you should still be available during your scheduled delivery windows. If you get a message that tracking is not available in your area, please contact your fulfiller (listed on your confirmation email) to get more information on your delivery.

Why isn't my promo code working online?

Each promo code has its own set of exclusions. First, check the accompanying exclusions on your promo code to see if there are any prohibiting the discount. As a general rule, Smart Buys, barstools, select dining chairs and sale/clearance items are excluded in promotions. Also confirm the expiration date on the promo code has not expired. 

Why didn't I receive an Order Confirmation email?

If you do not receive the order confirmation message within a few minutes of your purchase, please check your Junk or Spam E-mail folder just in case the information was delivered there instead of your inbox. If your confirmation didn’t arrive to either place, please call Customer Care, Monday through Sunday, 8 a.m. to 6 p.m. - Monivong Branch: +855 78 398 399/+855 10 398 399, Sensok Branch: +855 78 855 955/+855 10 795 895.

What if the price changes after I make a purchase?

If you bought something from us within the past 30 days and it is now listed at a lower price, let us know. Email your price adjustment request to us. We will then review and verify the price adjustment request. NP Property Development Co., Ltd. has the final decision for matching an online price.

The following limitations apply:

  • The item must be identical, (i.e., size, model, SKU, quantity, brand, name, color)
  • You must have purchased the item from us within 30 days of the date of your price adjustment request
  • The offer must be valid on the item that you purchased.
  • We don’t provide price adjustments for:
    • Bundle offers, rebates, mail-in offers, offers that include financing
    • Prices that require a minimum quantity purchase
    • Items that are listed as clearance, close out, liquidation, special hour/flash/limited quantity offers
    • Damaged, used, or refurbished items
    • Price errors
    • Prices as a result of pickup discounts
    • Black Friday, Cyber Week and any special/holiday promotions are excluded

Can I visit a store to see the product before purchasing online?

To find out if a store has the item you want, call or visit the store nearest you. Lookup our store locations. Every store has a unique selection and may or may not have the item on display, please call first.

How can I find out which store carries a specific item?

NP Property Development Co., Ltd. is independently owned and operated. Please contact Customer Service at your local store. Use our store locator to find their locations.

Do you offer replacement parts?

For most products, we do offer replacement parts. When contacting Customer Care, please have item number and invoice number available so they can better serve you. You can find the item number on your emailed order confirmation or invoice.

Are fabric swatches available?

Visit your local store to see fabric in more detail. Since every store carries a unique selection, we recommend calling the store to see if they carry the product you would like to see.

How do I touch up my furniture?

Most home improvement stores offer touch-up solutions in marker and “crayon” forms. All are easy to apply, simply match your furniture finish to the touch-up color, and follow the manufacturer’s instructions.

I need assembly instructions for my furniture. Where can I get them?

Using the item number from your email confirmation or from the packing list, key the item number into the search box. Once you are on the product detail page, the assembly instructions are there and you can print as needed. 

Assembly Instructions
If the item(s) you purchased requires assembly, detailed instructions should have been included in the carton.

If not, you may email us for a copy; please include the following information: your name and your email address or mailing address and the item number(s) you need to assemble. 

You may also call Customer Care - Monday through Sunday, 8 a.m. to 6 p.m. - Monivong Branch: +855 78 398 399/+855 10 398 399, Sensok Branch: +855 78 855 955/+855 10 795 895.

Do you make custom orders?

With more than 6000 items in our product line, we offer one of the largest selections of home furnishings available. In order to maintain high quality products at affordable prices, we choose to produce our furniture in large quantities, realizing cost savings, rather than making custom orders. You may view our online catalog or find the store nearest you.

At this time, we are unable to support custom orders. However, some of our most popular items are offered in multiple sizes and colors to make it easy for you to find your style and your look. In our Living Room furniture selection, for example, you will see the same fabric available with different shape of sofas (traditional sofa, sectional or reclining sofa) and also, offered in different sizes but same fabric.

Can I buy an extra table leaf?

Each leaf is cut when the table is made; therefore additional leaves are not available.

What are Durapella

Durapella® and Duraplush™ are high-tech fabrics that are a breakthrough in comfort. Durapella® and Duraplush™ consists of 100% MicroDenier polyester suede, which provides the subtle look and elegant feel of suede, yet improved durability and stain-resistance. Everyday spills like coffee, wine and ink are cleaned easily and effectively with a mixture of low PH balance liquid soap and water.

What is DuraBlend

DuraBlend® upholstery offers the rich look and feel of leather using a polyurethane/leather blend to create a comfortable and economical alternative to natural leather. Fabric Contents: 57% polyurethane, 26% poly/cotton, 17% leather. 

What is the difference between King size and California King size beds?

California King size is 4 inches longer and 4 inches narrower than King size.

Where can I find product dimensions?

Every product has an area featuring applicable measurements for how the item will fit in a room, or if it's an accent, how it will fit atop a table, bookcase, etc. Some products have additional dimensions, located under the "Dimensions" section on the product page.

Can I file a warranty claim online?

Click here to process a warranty claim.

How do I find my serial number?

Serial numbers are between 9 and 15 digits in length and are located in the following locations:

  • For the following categories, the label with this number is attached to your furniture either on the back of the unit or underneath the unit:
    • Bedroom Furniture
    • Dining Room Furniture
    • Home Office Furniture
    • Occasional Tables
    • Entertainment Furniture
  • For any upholstered furniture, the label with this number is attached to your furniture either under the removable seat cushion or underneath the unit/footrest.

What can I do if I have moved or my local store is no longer in business?

Chances are there’s a location near you. Click here for the store locator. If you need to file a warranty claim with us, click here. Please note: your warranty is no longer valid if you moved from the original place of delivery.

How can I remove my name from your mailing list?

Please contact us and include the full name and email address you want to have removed.

How can I remove my name from your email list?

Just click “Unsubscribe” located at the bottom of the email.

How can I get a catalog?

Many stores carry the most up-to-date catalog. In addition, you can view the catalog online.

Can I buy factory direct?

Not at this time. But good news: many products are available for purchase online. Click through the categories in our menu, or make a search to begin shopping. Our products may be also be purchased from  retail stores throughout the country. Click for the store locator.

What are USD?

USD stands for United States Dollars.

Does NP Property Development Co., Ltd. employ accounts receivables people who work from home or over the Internet?

No, we do not have accounts receivable employees who work from home or process payments via the Internet. NP Property Development Co., Ltd. invoices clearly state where payments are to be sent.

Is Ashley Furniture listed on the NY Stock Exchange? Can I buy stock?

Ashley Furniture is a privately-held, American-owned company. Therefore, it is not traded publicly.

Who can answer my warranty question?

For In Store Purchases:

If a problem should arise which you feel is covered by our Limited Warranties, contact the retailer from whom you purchased your furniture, to obtain warranty service. All claims must include the original bill of sale, the product serial number, and be filed within the applicable warranty period. We reserve the right to require defective parts be returned upon request. You must make arrangements with the retailer to schedule the transportation of the furniture or parts from your home to the retailer or from the retailer to your home. If the retailer from which you purchased the furniture has closed and you need service, contact us in writing or call Customer Care - Monday through Sunday, 8 a.m. to 6 p.m. - Monivong Branch: +855 78 398 399/+855 10 398 399, Sensok Branch: +855 78 855 955/+855 10 795 895.

Warranty and Retailer Information

Contact Us

For Online Purchases: 

Call: Monday through Sunday, 8 a.m. to 6 p.m. - Monivong Branch: +855 78 398 399/+855 10 398 399, Sensok Branch: +855 78 855 955/+855 10 795 895.

Frequently Asked Comforter Sets Questions

 

Have questions about our comforter sets? We at Ashley have the answers. From filling types to care tips, find everything you need to choose the perfect comforter set for your bed.

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Comforter Sets by Ashley

Create a serene sleep sanctuary with cozy comforter sets from Ashley! From twin comforter sets to king comforter sets, we offer high-quality, durable bed comforter sets to keep you comfortable in every season. Read on to learn more about our many bedding options.

What Comes in a Comforter Set?

Whether you’re needing California king comforter sets, queen comforter sets, full comforter sets, or twin comforter sets, the traditional 3-piece set includes a comforter and two pillow shams. Comforter sets can include up to 24 pieces, offering sheets, pillowcases, bed skirts, throw pillows, and even window curtains! This option is great for people who want to have a one-and-done shopping experience. Choose from a variety of beautiful colors such as a black comforter set, pink comforter set, blue comforter set, grey comforter set, or purple comforter set.

What is the Most Comfortable Comforter?

While comfort comes down to personal taste, there are a few materials considered to be universally cozy. As the most used bedding material in the world, cotton is a tried and true favorite. It is soft and lightweight, and its extra-breathable properties keep you cool and comfortable all year long. Silk is another moisture-wicking and luxurious option for every climate. You might also check out bamboo for its affordability, breathability, and softness. For those in cold climates, down or faux down comforters are great options.

Where is the Best Place to Buy Comforter Sets?

Ashley makes it easy to outfit your bedroom by offering a wide variety of cozy, affordable bedding in different materials and colors. Try out the crisp, clean look of a white comforter set. Or get bold with bright, vibrant colors to energize your room! You can switch your bedding out each season for a quick and fun refresh.

For additional details on the offers on this page, click here to learn more.

0% interest for 72 months‡‡ with select mattress purchases - In-Store Only

On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.  

‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.

36 Months Special Financing‡†
9.99% APR for 36 Months‡†  

⁠On online purchases of $1999 or more made with your Ashley Advantage® Synchrony credit card. Fixed monthly payments required for 36 months.  

‡†Qualifying purchase amount must be on one receipt. Interest will be charged on the promo purchase from the purchase date at a reduced 9.99% APR, and fixed monthly payments are required until paid in full. These payments are equal to 3.2262% of initial total promo purchase amount, rounded up to the next whole dollar. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts as of 07/16/24: Purchase APR 34.99%. Penalty APR 39.99%. Min Interest Charge $2. A promo fee will be charged equal to 2% of the amount financed on an equal payment no interest promotion of 18 months or more. Subject to credit approval. See store for details.  

$1 to Start‡^  

‡^“$1 to start” is available for applications online and in select stores from 10/29/2024 - 12/9/2024, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.

5Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.